Reference

What Our Legal Terms Mean for Your Account

These terms set out the rules that apply to your jom88 account — how we handle your data, what access depends on under local law, and what you can expect from us when things need resolving.

Account access subject to local lawData handled under applicable jurisdictionContact us to request changesTerms updated with notice to youYour rights outlined clearly below
jom88 What Our Legal Terms Mean for Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal or Account Matters

For anything that touches these terms — data requests, access questions, account disputes or a formal complaint — we have three contact paths. Pick the one that fits the urgency of your situation. Written requests are logged and receive a reference number so you can track progress.

Live Chat Start a live chat session from any page on the platform. Quote your account ID so our team can pull up your record and address the legal or policy question directly.
Email Escalation Send a written request to our support address for formal data queries, account closure or complaint escalation. We log every email and issue a reference number within one business day.
Account Help Centre Head to the Help section inside your account dashboard. Raise a ticket, attach any screenshots relevant to a dispute, and track the status of your submission from the same page.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We take the operational side of these policies seriously — not just the words on the page. Here is how each area works in practice for your jom88 account.

Data Handling

We collect only what is needed to run your account — your registration details, deposit records via Touch 'n Go eWallet or GrabPay, and session logs. We do not sell this data to third parties.

Cookies and Session Tracking

We use cookies to keep your session active across the lobby, remember your preferred payment method such as Boost, and measure page performance. You can adjust cookie settings in your browser at any time.

Account Security

Login uses a one-time password sent to your registered mobile number. Withdrawals require identity verification before funds leave your account wallet — this step protects you, not just us.

Retention and Deletion Rights

You may request a copy of your account data or ask us to delete it by writing to our support team. We retain transaction records for the period required under applicable Malaysian financial regulations.

Questions About Your Rights and Our Policies

Real questions we get from account holders about how our legal terms work, what your rights are and how to act on them.

These terms apply to any person who opens an account on jom88 and uses our platform where local law permits. Access and eligibility depend on your jurisdiction at the time of use.

Yes. Send a written data access request through live chat or email. We will confirm receipt, issue a reference number and provide the relevant data within the period required by applicable law.

Start with live chat and quote your account ID. If that does not resolve it, escalate in writing via email. All complaints are logged and tracked — we will not close a ticket without a documented response.

We delete personal profile data on request, but transaction records tied to Touch 'n Go eWallet, Boost or GrabPay deposits are kept for the retention period required under Malaysian financial regulations.

We update terms when regulations or operating conditions require it. We send notice to your registered contact before changes take effect — continuing to use your account after that date means you have accepted the update.

Malaysian consumer protection law applies to the extent it is not excluded by the nature of the service. Where a clause is found unenforceable, the remaining terms continue in full force without the affected clause.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.