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What jom88 Does With Your Personal Information

Every account on jom88 comes with a clear commitment: your personal data is collected only for what we need to run your account, process your payments and keep your activity secure.

Account data stays encryptedPayment details handled securelyYou can request your data any timeNo data sold to third partiesTouch 'n Go eWallet, Boost, GrabPay handled under this policy
jom88 What jom88 Does With Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is handled, want to correct something on your account, or need to submit a formal data access request, our support team is here to help. Reach out through any of the channels below and quote your registered account email so we can locate your records quickly.

Live Chat Start a live chat session directly from the jom88 lobby. This is the quickest way to ask about your account data, flag a concern or get a response on a privacy question.
Email Support Send a written data request or privacy query to our support email. Include your registered account details so our team can verify your identity before processing any changes.
Account Help Centre Log in to your account and navigate to the Help section. From there you can submit a formal request to access, correct or delete data we hold about you.
DATA HANDLING STANDARDS

How We Keep Your Account Information Safe

Security is not a one-time setup — it runs through every part of how your data moves on jom88. From the moment you link a payment method to the moment a withdrawal clears, your information passes through encrypted connections and verified steps. Players in Melaka and across Malaysia interact with the same protected account environment on mobile or desktop.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser settings at any time.

Account Security Measures

Login attempts trigger OTP verification to your registered number. Unusual device access prompts an additional check before your account wallet or payment history becomes visible.

Data Retention and Deletion

Account data is kept for the period required by applicable Malaysian financial law. Once that period passes and your account is closed, personal records are securely deleted from active storage.

Your Right to Access and Correct

You can request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where legally permitted — all through the Account Help Centre or via email.

Common Questions About Your Data on jom88

The questions below cover what we hear most from account holders about how their personal information is collected, stored and managed. If your question is not listed, live chat or email support can give you a direct answer.

We collect your name, email address, contact number, date of birth and payment details you add to your account wallet, including records linked to Touch 'n Go eWallet, Boost or GrabPay transactions.

We share data only with payment processors — like those handling DuitNow or FPX transfers — and only the minimum required to complete your transaction. Your data is not sold or shared for unrelated marketing.

We retain records for the period required under applicable Malaysian law and financial compliance rules. After that retention window closes, your personal data is removed from active systems.

Yes. Submit a data access request through the Account Help Centre or by email, quoting your registered account details. We verify your identity first, then provide a summary of the data we hold.

Contact us via live chat or email with your account details and specify what you need corrected or removed. Deletion requests are processed where local law and financial retention rules permit.

We use session cookies for login continuity and preference cookies for lobby settings. You can adjust or block cookies through your browser settings, though some account functions may be affected.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.